We know you are probably very excited about your order and cannot wait to receive it.
This is why we will always try to dispatch all orders as quickly as we can, usually within 1 working day.
COST OF DELIVERY
UK delivery (2 to 3 working days) is charged at £2.99 flat rate on all orders under £25.00.
FREE UK delivery on all orders above £25.00.
We do not currently offer express delivery.
Overseas orders are charged at a flat rate of
£12 for Europe
£18.50 for the rest of the world.
We aim to dispatch all orders within 1 working day of receipt with Royal Mail.
European and International orders should take 5-14 days for delivery and are sent with UPS.
RETURNS
We understand that sometimes you can change your mind so we will accept returns within 28 days provided your item is unused and in the same condition that you received it. It must also be in the original unopened packaging.
If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Send all returns to:
Corinne Lapierre Ltd, Unity business centre, Unit 49, 26 Roundhay Road, Leeds LS7 1AB , GB
To be eligible for a return, your item must be unused and in the same condition you received it in. It must also be in the original packaging.
Non-returnable items
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will decide if it is eligible for a refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Please note some banks will take a few days before showing a refund on your account.
Sale items
Sale items can only be refunded at sale price (the amount paid by you when ordering).
Exchanges (if applicable)
We only replace items if they are defective or damaged. Send us an email at info@corinnelapierre.com and send your item to: Units 48-52 Unity business centre, 26 Roundhay Road, Leeds LS7 1AB , GB
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping
To return your product, you should mail your product to: Corinne Lapierre Limited, Unity business centre, Unit 49, 26 Roundhay Road, LEEDS LS7 1AB, GB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
